Privacy Policy

This Privacy Policy describes how ARTMUR.ca (the “Site” or “we”) collects, uses and discloses your personal information when you visit or make a purchase from the Site.

Collection of personal information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to “personal information” as any information that uniquely identifies an individual (including the information below). See the list below for more information about what personal information we collect and why.

Device information

Examples of personal information collected: web browser version, IP address, time zone, cookie information, sites or products you visit, search terms, and how you interact with the site.

Purpose of collection: to load the site accurately for you and to carry out analyzes on the use of the site in order to optimize it.

Source of Collection: Automatically collected when you access our site using cookies, log files, web beacons, labels or pixels.

Disclosure for Business Purposes: Shared with, but not limited to, Shopify and Google.

Order information

Examples of personal information collected: name, billing address, shipping address, payment information (including credit card numbers), email address and telephone number.

Purpose of collection: to provide you with products or services in order to fulfill our contract, process your payment information, arrange shipping and provide you with invoices and/or order confirmations, communicate with you , to review our orders for potential risk or fraud and, in accordance with the preferences you have shared with us, to provide you with information or advertising regarding our products or services.

Source of collection: data collected from you.

Disclosure for business purposes: Data is shared with our processor Shopify, as well as third-party logistics partners, fulfillment partners, and fulfillment software providers.

Customer Support Information

Examples of personal information collected: name, billing address, shipping address, payment information (including credit card numbers), email address and telephone number.

Purpose of collection: to provide customer support.

Collection Source: Collected from you.

Disclosure for commercial purposes

Sharing of personal information

We share your personal information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example :

We use Shopify for our online store. You can learn more about how Shopify uses your personal information here: https://www.shopify.com/legal/privacy.

We may share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights .

Behavioral advertising

As described above, we use your personal information to provide you with targeted advertisements or marketing communications that we believe may be of interest to you. For example, we use Google Analytics to help us understand how our customers use the Site:

We use Google Analytics to help us understand how our customers use the Site. You can learn more about how Google uses your personal information here: https://policies.google.com/privacy?hl=en.You. You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

We share information with our advertising partners about your use of the site, your purchases and your interaction with our advertisements on other websites. We collect and share some of this information directly with our advertising partners and, in some cases, through cookies or other similar technologies (to which you may consent, depending on your location).

For more information on how targeted advertising works, you can visit the Network Advertising Initiative ("NAI") educational page at http://www.networkadvertising.org/understanding-online-advertising/how -does-it-work.

You can opt out of targeted advertising by doing the following

FACEBOOK - https://www.facebook.com/settings/?tab=ads

GOOGLE - https://www.google.com/settings/ads/anonymous

BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]

Additionally, you may opt out of some of these services by visiting the Digital Advertising Alliance's opt-out portal at http://optout.aboutads.info/.

Use of personal information

We use your personal information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfilling your order, and keeping you informed of new products, services and offers.

Personal information may be freely provided by the user or collected automatically when using this service. Any use of cookies - or other tracking tools - by the Service or by the owners of third party services used by this Service, unless otherwise indicated, serves to identify users and remember their preferences, for the purpose of providing the Service requested by the user and for remarketing purposes.

Automatic decision making

We do not make fully automated decisions that have a legal or significant effect on customer data.

Our processor Shopify uses limited automated decision-making to prevent fraud that has no legal or significant effect on you.

Services that include elements of automated decision-making include:

Temporary deny list of IP addresses associated with repeatedly failed transactions. This list persists for a small number of hours.

Temporary denial of credit cards associated with denied IP addresses. This list is kept for a small number of days.

Cookies

A cookie is a small amount of information that is downloaded to your computer or device when you visit our site. We use a number of different cookies, including functional, performance, advertising, social media or content cookies. Cookies improve your browsing experience by allowing the website to remember your actions and preferences (such as login and region choice). This means you don't have to re-enter this information every time you return to the site or navigate from one page to another. Cookies also provide information about how people use the website, for example whether it is their first visit or whether they are repeat visitors.

Contact

For more information about our privacy practices, if you have any questions, or if you would like to make a complaint, please contact us by email